How do I refuse an order?

If an order ships and you find yourself no longer needing you are more than welcome to refuse a package to have it sent back to our facility for a refund or store credit.

Please follow these steps below to refuse a package:

1. Receive the package, and do not open it.
2. With a permanent marker/pen, write "REFUSED - RETURN TO SENDER" near (not on) the label.
3. Go to an in-store USPS or FedEx facility (depending on the mail carrier), and drop off the package with an associate.
4. Obtain a Drop-Off receipt from this associate as proof of your return.
5. Take a picture of the drop-off receipt.
6. Email us the photo at [e-mail] with the subject titled " Order # - Refused Package"
7. Include information in the body of the email indicating the refused package for a refund or store credit.
8. Receive your Refund or Store Credit notification email within 1 business day.

Please note: Shipping fees are non-refundable.