Please do the following before contacting our Customer Service Team:
- Contact your local Post Office and see if the package has arrived at the facility (please give them your tracking number)
- Inquire any neighboring units, complex management (for apartments/condos), etc. to see if the package has been misplaced
If the package is not found, Diabetic Warehouse will reimburse you for the full amount that was spent on the merchandise in the form of store credit (minus shipping and handling). A tracking link with the "Delivered" message confirms that what we sent out has arrived at the address you provided, but we will cover your cost with store credit in this specific scenario.