A few possible reasons as to why your order was cancelled/refunded:
- You did not respond to an important email from Diabetic Warehouse regarding a time sensitive email.
- You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice.
- Order was flagged as "Highly Fraudulent" and was refunded
For your protection and ours, our Fraud Prevention team will cancel any orders they flag as suspicious. You won't be charged for any canceled orders by us. A transaction may appear on your bank statement indicating an authorization hold has been placed on the funds associated with the order. However, this authorization hold will be reversed and removed from your bank statement within 1-5 business days.
Occasionally, orders are canceled because a customer has provided suspicious or inconsistent information while checking out. If you believe your order was canceled due to an error on our part, please review the details of the transaction to make sure all information is correct and matches your billing information, then place the order again.
Please note: Canceled orders cannot be reversed. If you would like to continue with your purchase, you will need to place a new order.
If you have any additional questions or would like some help getting an invoice for the exact same order, please contact our customer support team for further assistance.